Immediate Issue Detection & Resolution

Our system ensures your marketing campaigns continue running without interruption. We track device status in real-time using Redis caching and provide instant notifications when devices go offline. This prevents marketing content from going dark at critical locations, protecting campaign ROI and brand visibility.

Receive immediate Slack alerts for offline devices after configurable consecutive checks. Marketing teams get notifications including device details, user information, and last response times, enabling a rapid response to minimize campaign downtime.

Comprehensive error tracking covers content download failures and playback errors through detailed error codes. Failures are automatically detected and reported, ensuring marketing content reaches audiences as intended. This system is a core part of our robust Proof of Play reporting.

LG panels report fan failure, backlight or screen failure, signal loss, overheating, a fallen or tilted panel and an opened door as device errors in the CMS. The state of every HDMI, DisplayPort and VGA port is reported too, so a broken cable shows up on a screen that otherwise looks “online, playing”. Every error has a code from one shared catalogue of more than 200.

More in remote field service

The watchdog system integrates with external helpdesk platforms through Slack or the Alerta API. This allows marketing teams to leverage existing support workflows and escalation procedures for device issues. See more in our Integrations section.

Marketing teams get live device status through WebSocket-powered interfaces showing immediate health indicators. This enables proactive campaign management and quick identification of problematic locations.

The system filters devices based on customer segments and excludes test devices from alerts, ensuring marketing teams only receive relevant notifications for production campaigns.